Terms and conditions

Terms and Conditions

No quibble guarantee

For your extra peace of mind all purchases are covered by our 7 day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind or have purchased an inappropriate product for whatever reason, return the unused item(s) in their original packaging to ‘INDESPENSION LTD’ accompanied with the receipt / invoice and we will be pleased to offer you a exchange or refund – no hassles, for your total peace of mind. There will be a small surcharge on any packaging that needs replacing.

Prices & VAT

All prices displayed are in £’s sterling and include VAT at 20%. The prices and terms and conditions set out on our website are correct at the time of display online. Despite our efforts, a small number of the many products displayed online may be mis-priced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.


Payment can be made securely using one of the following methods: Mastercard / Visa / Switch / Solo / Delta / Visa Electron / Visa Purchasing / Paypal. Please make sure all details are correct with expiry date, security code, full name, address and e-mail address. The payment will be debited to your account before the despatch of your purchase.

Shopping Security

We have used every effort to ensure that shopping on the Internet with INDESPENSION LTD is as safe as purchasing by card in a regular INDESPENSION store. Our secure server software encrypts all of your personal information sent over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your information sent in this way without encryption. All Internet transactions are confirmed by ‘WORLDPAY’ (part of The Royal Bank of Scotland Group).

Privacy Policy

INDESPENSION Ltd does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.

Data collected by this site is used to:

  1. Take and fulfil customer orders.
  2. Administer and enhance the site and service.
  3. Only disclose information to third parties for goods delivery purposes.


All our products are guaranteed for manufacturing defects for 12 months from date of purchase unless otherwise specified. Although we make every effort to provide a fault free service, we are human and on occasion things do go wrong. If you have problem with your order, do not worry, please contact us and we will endeavour to correct the problem.


We aim to hold all items in stock, however should an item be more popular than we expected, there may be occasional delays when ordering. We will at this point contact you for further instructions.

Parts Delivery / Damaged Goods

All your goods should arrive in perfect condition; however, if you do receive any goods that appear to be faulty or damaged, the company must be advised within 48 hours of receipt. This applies to any items that may appear missing. If any items are not to be used straight away, we advise customers to check that these have been received in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact. We will not accept responsibility for any additional expenses occurred due to late or incomplete deliveries.

Returns / Refunds

From time to time you may wish to return purchased goods to us. We have enforced a 7-day returns policy which you can read in full here. Please note that we cannot accept returns that have been made specifically for you or manufactured to meet your specification.


Every effort has been made to ensure that the specifications in our website are correct when displayed online; however technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances we’ll do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible. No guarantee is given or implied that the goods will conform in absolute detail to the description or illustrations published.

Electronic Communications

When you visit indespension.com or send e-mails to us you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing. This condition does not affect your statutory rights.

Statutory Rights

These terms and conditions do not affect your statutory rights as a customer.


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Get in touch today

Not sure what you’re looking for? No problem. Our friendly, knowledgeable staff are on hand to help every step of the way. Use the link below to contact us or to find your nearest branch and we will help you find exactly what you need.

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